THE OPPORTUNITY
Our client, a trusted name in the food manufacturing industry, is seeking a reliable and customer-focused Customer Service Administrator to join their team. This role plays a vital part in supporting customer satisfaction and operational efficiency through accurate credit processing, effective communication, and transport coordination.
The Customer Service Administrator will be responsible for managing customer credits, liaising with clients via written and verbal communication, and handling administrative tasks related to fleet and transport management. This position offers a dynamic work environment where attention to detail and strong organizational skills are key.
During the initial training period and the first 36 months of employment, team members are required to work on-site full time. Upon successful completion of probation, hybrid work arrangements will be considered in consultation with the Account Manager. The standard hybrid model consists of three days in the office and two days working from home. The office is located at Bonifacio Stopover, Bonifacio Global City (BGC), Taguig.
Key Responsibilities
- Process customer credit requests accurately and in a timely manner.
- Communicate with customers professionally via email and phone to resolve inquiries and provide updates.
- Support transport coordination by managing fleet-related administrative tasks.
- Collaborate with internal teams to ensure smooth logistics and customer service operations.
- Maintain records and documentation related to customer transactions and transport activities.
- Assist with other administrative duties as required by the team.
Skills, Experience & Qualifications
- Proven experience in customer service, administration, or logistics support roles.
- Strong written and verbal communication skills.
- High attention to detail and accuracy in data entry and documentation.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite, especially Excel and Outlook.
- Experience in transport coordination or fleet management is an advantage.
ASW OFFERS
- Join a Great Place To Work certified company!
- A diverse, inclusive, and supportive company culture.
- Competitive remuneration.
- Opportunity to collaborate and work with global clients and stakeholders.
- Medical benefits.
- Great Paid Leave entitlements.
- Team outings, travel opportunities, company events, and other exciting activities.
- Exposure to an international environment, working with teams across Malaysia, Vietnam, the Philippines, and Australia.
- Industry and role-related training.
- Ongoing career development opportunities.
