Customer Experience Representative

MILKRUN is flipping the grocery game on its head with groceries and more delivered in minutes. We're on a mission to make convenience more convenient and help people get more time to do the things they love. What makes us unique is our innovative, start-up mentality backed by the full support of Woolworths network and resources.

So, what's the team like Great question. We're a diverse bunch of go-getters who see ourselves as owners, not employees. We love what we do and have fun while we're at it. Be nothing but yourself in a culture that is inclusive, innovative, and embraces thinking differently. Sound like something you want to join Great! Read on. Then hit apply when you're done.

About the role

Working alongside the Live Operations team out of our contact centre based in Surry Hills, with the option to work from home. This role is responsible for providing awesome service to our customers and partner stores over the phone, chat and email. Reporting to the Customer Experience Manager, you will be critical in offering excellent service (MILKRUN magic) through passion for customers and helping shape new ways to enhance both the Live Operations Team and of course, the customer experience!

Is this for you

We are looking for someone who's got experience, innovation, works independently and will stop at nothing to help us succeed. We value honesty, hard work and team culture.

What we are looking for:

• Experience in a customer service environment in a contact centre
• Excellent problem solving abilities
• A positive and resilient outlook - can keep cool under pressure
• The ability to adapt to change and innovate new ideas
• Strong written and verbal communication skills
• Thrives in a fast paced, customer focused environment

What you'll do:

• Service incoming customer and store queries, provide exceptional customer service whilst being an ambassador for the MILKRUN Brand
• Use your strong communication skills to effectively communicate with customers, stores, delivery partners and other internal teams via chat, email and phone
• Proactively oversee and enhance logistical support to facilitate seamless order fulfillment.
• Strive to respond to customers in a timely manner and a first call resolution
• Achieve or exceed individual and team Key Performance Indicators
• Continuously build rapport to develop customer loyalty
• Continuously growing your product knowledge
• Empower and support our team
• Identify innovation opportunities and communicate them to your Manager
• Support with onboarding and training of new teammates