The Customer Experience Officer is responsible for implementing and monitoring loyalty rewards policies and procedures of Store Operations to ensure effective communications with customers.
Education
- College degree preferably in Marketing, Communications, Economics, or
- Business Management
Experience
- At least 2 - 5 years experience in the retail industry or service industry
Skills & Knowledge
- Excellent communication and presentation skills
- Proficient analytical and technical skills
- Ability to build and maintain relationship with external stakeholders and internal cross-functional team members (Merchandising, Store Operations, IT)
- Good project management and planning skills
- Process focused aptitude to execute multiple deliverables
- Ability to work in a fast-paced environment; coping with agile needs of the business and the consumers
- Proficient in data mining and database management
- Customer service and interaction oriented
- Creative problem-solving skills
