Customer Experience Associate - Operations (Mandarin Speaker)

Fresher

Save

Early Applicant

Job Description

Job Description

Serve as the main point of contact for escalated seller concerns, ensuring timely, accurate, and policy-compliant resolutions.
Investigate escalation cases, analyze trends, and identify root causes to address recurring or systemic issues.
Partner with cross-functional teams to recommend and implement process improvements and refine SOPs.
Maintain a professional, empathetic, and solution-oriented approach when handling sensitive or complex situations.
Ensure proper documentation, adherence to escalation protocols, and timely handoff of unresolved or critical cases.
Participate in calibrations, share best practices, and collaborate with teams to enhance quality and operational efficiency.

Requirements

Proficient in Mandarin (verbal and written) to liaise with local mandarin-speaking sellers and other stakeholders
Experience in Business Development, Sales, or Management is preferred
Candidates with 0 to 8 years of experience welcomed to apply
Logical thinker with strong problem solving skills
Able to thrive in a dynamic and collaborative work environment to drive key business objectives
Able to deliver quality work while meeting deadlines
Excellent communication skills
Proficient in Microsoft Excel
Must be flexible to conduct seller visits in different locations
Experience in the e-commerce industry is a plus