Description
Job Description
Job Overview
The team is seeking a Content Specialist to work within the online video platform market, providing cultural and language expertise to improve the quality of online video content. The role will involve working closely with Quality Controllers to assess video content as well as the performance of a large multi-lingual community and to individually review contributors work based on a set of standards and guidance. The successful candidate will work with a large community and this role requires candidates with excellent attention to detail and a high level of communications skills, both verbal and written, in English.
Responsibilities
- A high degree of confidence, experience and knowledge of using internet-based technologies and online research in day-to-day tasks.
- Measure adherence of resources to strict sets of guidelines and determine any potential quality issues.
- Careful input of data for trend analysis and follow-up.
- Conduct root cause analysis of performance issues of individual resources on an on-going basis.
- Continuously self-review and remain up-to-date on all guidelines and instructions available.
- Develop reports and trends to be shared for action.
- Support the team of Quality Controllers.
- This role may evolve and change based on business requirements.
Key Skills & Requirements
- Fluency in both English and Thai is essential
- An additional language is an advantage
- Proficiency in Office or GSuite
- Verbal, written, and listening skills, along with the ability to provide expertise at all levels of the business and with customers, should be demonstrated.
- The ideal candidate will possess a keen awareness of the current events and political landscape
- 3rd Level Qualification or equivalent work experience is essential
- Strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior
- Excellent time management and organization skills, as well as flexibility and adaptability to changing priorities.
Minimum Requirements For Internal Applicants
- Should be a regular TELUS Digital Philippines team member
- Should not have any form of disciplinary action in the past 6 months
- Passing scorecard:
- Passing scorecard defined as Objectives + TELUS Values
- Should have an average 6 months scorecard of ACHIEVING for promotion or change in job scope.
- Should have an average of 6 months scorecard of DEVELOPING for lateral movement (Only applies to the same job profile and does not apply to the same job level but different job scope).
- Should be certified in Explore certification to apply for an Officer - People leader role.
- Should complete the Explore learning module in MyGrowth for an Officer - Individual Contributor role.
Important Reminders
- All applicants are required to attach their CVs and 6 months scorecard before submitting the application in Workday
- All applications will go through a series of approvals, from your immediate manager to your HR Business Partner assigned in the program/department
- The Talent Acquisition (TA) team can only process your application once it has been fully approved
For inquiries, email us at ta[email protected].
For more internal opportunities, visit workday careers here.
To know more about our internal application process in PH, click here.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
