Customer Care Specialist
A Customer Care Specialist is responsible for engaging with customers on behalf of the company. Their duties include handling inquires of clients and processing of policy updates. They aim to ensure customer satisfaction by providing accurate information and empathetic service. Key responsibilities include answering customer questions, resolving issues and ensuring accurate policy documentation.
Job Responsibilities and Tasks:
Customer Support
- Address customer concerns through various channels, including phone calls and emails.
- Handle and resolve customer complaints in a timely and effective manner.
Maintaining Customer Records
- Keep accurate records of customer interactions and transactions
- Update customer service databases regularly
Policy Management
- Processing policy changes including renewals and cancellations
Escalation
- Escalate complex issues to appropriate departments or supervisors
Other tasks
- Perform other assignments to be given by the Head of Office
Qualifications:
- Bachelor's degree in Business Administration, Communications or any related field
- Minimum of 3 years related work experience
- Have the basic customer service skills: Empathy, active listening, patience and a professional demeanor
- Proficiency in Microsoft Office programs and other relevant applications.
- Above average written and verbal communication skills
- Strong organizational and time management skills. Has the ability to manage multiple tasks, prioritize workload and meet deadlines.
Benefits:
- Competitive compensation
- Hospitalization Benefits
- Medicine Allowance
- Personal Accident Insurance
- Life Insurance Coverage
- Retirement Plan
- Service Incentive Award
