Customer Care Specialist

We are seeking a dynamic and results-driven Customer Care Specialist to join our team. This role is pivotal in driving customer satisfaction, retention, and growth. You will be responsible for nurturing relationships with existing clients, identifying upsell opportunities, and converting inbound leads into loyal customers.

***This is a full-time, permanent position requiring US working hours (10:00 PM 7:00 AM PH time, Monday to Friday).***

Key Responsibilities

• Serve as the primary point of contact for a portfolio of customers, ensuring their satisfaction and success with our products/services.
• Develop deep product knowledge to guide customers toward best practices.
• Monitor customer health and usage metrics to proactively address risks.
• Serve as a trusted advisor, helping clients achieve their business goals.
• Onboard new clients and guide them through the use of company products and services.
• Collaborate with cross-functional teams to resolve customer concerns and improve the overall experience.
• Advocate for customers internally, sharing feedback and insights to influence product development and service enhancements.
• Grow accounts through discovery calls and emails.
• Present product demos and proposals tailored to customer needs.
• Close sales and meet or exceed monthly revenue targets.
• Maintain accurate records of interactions and pipeline activity in the CRM system.
• Identify upsell and cross-sell opportunities within existing accounts.

Qualifications

• 2+ years of experience in customer success, inside sales, or a related role.
• Strong communication and interpersonal skills.
• Proven ability to build relationships and influence decision-makers.
• Experience with CRM tools (e.g., Salesforce)
• Self-motivated with a passion for helping customers succeed.
• Ability to manage multiple priorities in a fast-paced environment.

Dynata is the world's largest first-party data and insights platform. With a reach that encompasses 62 million consumers and business professionals globally, and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around its robust first-party data offering to bring the voice of the customer to the entire marketing continuum from strategy, innovation, and branding to advertising, measurement, and optimization. Dynata serves nearly 6,000 market research, media and advertising agencies, publishers, consulting and investment firms and corporate customers in North America, South America, Europe, and Asia-Pacific. Learn more at www.dynata.com.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

For administrative purposes your personal data will be kept on record and will be disclosed and transferred both within and outside the European Economic Area, including the United States of America. We shall take all reasonable steps to prevent any unauthorized access to your personal data.