Company Description
PROSYNC (Process Synergy Inc.) is the BPO arm of San Miguel Corporation, the largest publicly listed food, beverage, and packaging company in Southeast Asia.
PROSYNC collaborates with partners ranging from small to large across industries such as telecommunications, banking, infrastructure, power, and consumer products to enhance service delivery and customer satisfaction.
We prioritize innovation and collaboration to drive mutual growth and success with cost-effective, revenue-generating solutions. With a focus on building strong relationships, PROSYNC treats every partnership as its own business.
Role Description
This is a full-time, entry-level, on-site role located in Iloilo City.
Responsible for addressing customer inquiries, resolving issues, and enhancing customer satisfaction, the representative will provide support and ensure customer concerns are resolved promptly and professionally.
Tasks, Duties, and Responsibilities include:
- Credit Card Processing:Address inquiries about product features, applications, transactions, fees, loyalty points, promos, and merchant-related concerns.
- Deposit and Loan Products:Resolve simple inquiries on product features, interest rates, and FX rates; refer complex issues to appropriate bank units and follow up with clients.
- Cash Management and Alternative Delivery Channels:Answer FAQs, provide User IDs, reset accounts, follow up on requests, handle corporate and Retail Internet Banking (RIB) services, and resolve technical or financial complaints.
- E-Banking Services:Tag lost/captured cards, support ATM and debit-related issues, handle bills payment errors, interbank transfers, unauthorized withdrawals, and provide information on ATM/branch locations, service charges, and account access.
Education Background:
- Completed 4 years of any courses.
Experience Requirements:
- Experience in a call center, customer service, or banking environment can be an advantage.
- Experience handling inquiries related to banking products (credit cards, loans, or e-banking) can be an advantage.
- Familiarity with resolving technical or financial customer complaints.
- Proven ability to work in a high-volume, fast-paced setting.
- Willing to work or relocate to Iloilo City
- Fresh graduates can apply.
Key Skills:
- Excellent communication and problem-solving skills.
- Strong customer service orientation and attention to detail.
- Proficiency in using call center software and basic office tools (e.g., MS Office).
- Ability to handle multiple tasks and meet deadlines.
Note to Applicants:
- Candidates will be contacted through the contact details provided in their resume to confirm their availability for an initial interview.
- Interviews will be conducted via the Microsoft Teams application.
