About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
Xerox is seeking a CTC Analyst to support Order to Cash operations within the Service Billing team. This role plays a key part in contract setup, billing configuration, and issue resolution, working closely with internal partners and customers. You will contribute to accurate billing outcomes, improved operational efficiency, and strong customer experiences. This is an opportunity to apply analytical thinking, collaboration, and process expertise in a dynamic environment.
Why Join This Team:
- Work on complex billing and contract processes that directly impact revenue accuracy
- Collaborate with cross functional teams and customers in a highly visible role
- Contribute to process improvements and operational excellence initiatives
- Build expertise in CTC systems, billing operations, and data analysis
- Be part of a team focused on quality, compliance, and continuous improvement
What You Will Do:
- Support CTC conversion activities including billing, presentment, and customer preferences setup
- Resolve system and billing issues through research, root cause analysis, and ticket management
- Configure contract elements including tax exemptions, rate cards, EDI, and client data
- Perform pre billing activities such as validating meter reads and preparing billing packages
- Collaborate with stakeholders to define requirements and ensure accurate contract setup
What You Need to Succeed:
- Strong communication skills with the ability to work effectively with customers and internal partners
- Experience in billing operations or a related corporate or financial environment
- Proficiency in Microsoft Office tools, especially Excel for analysis and reporting
- Attention to detail with the ability to manage multiple priorities in a fast paced setting
- Problem solving and analytical skills with a focus on data accuracy and process improvement
How We Set You Up for Success:
- Structured onboarding and training on CTC systems and billing processes
- Access to tools and resources to support data analysis and reporting
- Opportunities to collaborate with experienced team members and subject matter experts
- Ongoing development through process improvement and operational initiatives
- Supportive team environment focused on knowledge sharing and continuous learning
