CS Premium Reconciliation Specialist

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About the Role

The Corporate Operations Premium Recon Specialist's main responsibility is to ensure the accuracy, completeness, and timely posting of all premium payments across internal systems (Lifelines, SAP, Compass, and Rapid). The role also conducts financial impact analysis to assess how premium discrepancies, posting delays, and reconciliation outcomes affect key business metrics such as TWPI and ANP. This position provides strong operational and analytical support to internal and external stakeholders-including the Sales Team and Banking Partners-ensuring policies are issued, renewed, and properly recognized in alignment with financial and operational performance goals.

Key Responsibilities:

• Perform daily reconciliation of payments posted in Lifelines versus payments allocated in Compass to ensure accurate premium posting for new business issuance and policy renewals.
• Conduct financial analysis on premium discrepancies, reconciliation variances, and posting delays to determine their impact on revenue recognition, TWPI, and ANP.
• Develop and maintain reporting analytics, including dashboards and variance reports, to monitor premium trends, reconciliation performance, and operational KPIs.
• Collaborate closely with Bank Partners, Brokers, Medicard & Sales Team, provide feedback on unmatched premium, recommends action plan to close the suspense premiums including a specified timeline.
• Ensure financial integrity and compliance with internal accounting controls and audit requirements.
• Prepare and present periodic analytics reports to management, highlighting risks, recurring mismatch patterns, and opportunities for process improvement.
• Flag unpaid premiums nearing grace period, triggering automated or manual payment reminders through the system.
• Support operational decision‑making by providing insights and data-driven recommendations based on reconciliation outcomes and trend analyses.