About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
- INDUSTRY EXPERIENCE NON-NEGOTIABLE
NON-NEGOTIABLE Applications Without The Following Will Not Be Progressed:
- Direct employment at a licensed bookmaker, online sportsbook or iGaming operator (casino, poker or racing platform qualifies)
- Hands-on experience building and managing wagering-specific promotions bonus backs, deposit matches, odds boosts, multi-bet insurance or equivalent
HIGHLY REGARDED
HIGHLY REGARDED Candidates With The Following Will Be Prioritised:
- Experience with XtremePush, Braze, Salesforce Marketing Cloud or Optimove in a wagering or gaming context
- Familiarity with the Australian sports and racing calendar AFL, NRL, racing codes, Spring Carnival, major sporting events
- Experience working with responsible gambling frameworks and Australian wagering compliance requirements
KEY RESPONSIBILITIES
- Own and manage the weekly promotions calendar across sports and racing deposit matches, bonus backs, odds boosts, multi-bet insurance, race day specials and seasonal campaigns
- Lead all CRM channel execution across email, push notifications, SMS and in-app messaging using XtremePush
- Act as platform owner for XtremePush managing governance, automation logic, segmentation, A/B testing and lifecycle journey builds
- Develop and maintain customer segmentation strategy across racing bettors, sports bettors, high-value customers, at-risk players and dormant cohorts
- Build and optimise lifecycle journeys onboarding, first-bet activation, deposit retention, VIP nurturing and win-back reactivation
- Ensure all CRM and promotional activity aligns with responsible gambling regulations and Australian wagering compliance requirements
- Collaborate cross-functionally with the Australian marketing lead, creative agencies and trading/risk teams
- Produce weekly CRM performance reporting open rates, CTR, deposit conversion, betting activity uplift and bonus cost analysis
- Hire, onboard and mentor a CRM analyst and coordinator as the team scales beneath you
EXPERIENCE & QUALIFICATIONS
- 4-7+ years in CRM, lifecycle marketing or retention marketing within a wagering, sportsbook or iGaming environment
- Proven hands-on experience with a major CRM platform (XtremePush, Braze, SFMC, Optimove or equivalent)
- Strong understanding of promotion mechanics how wagering offers are structured, costed and evaluated commercially
- Data-driven mindset with ability to analyse campaign performance and act on insights quickly
- Excellent written English for customer-facing CRM copy and senior stakeholder reporting
- Comfortable working cross-timezone with an Australian-based leadership team AWST overlap required INDUSTRY EXPERIENCE NON-NEGOTIABLE
HIGHLY REGARDED Candidates With The Following Will Be Prioritised:
- Experience with XtremePush, Braze, Salesforce Marketing Cloud or Optimove in a wagering or gaming context
- Familiarity with the Australian sports and racing calendar AFL, NRL, racing codes, Spring Carnival, major sporting events
- Experience working with responsible gambling frameworks and Australian wagering compliance requirements
KEY RESPONSIBILITIES
- Own and manage the weekly promotions calendar across sports and racing deposit matches, bonus backs, odds boosts, multi-bet insurance, race day specials and seasonal campaigns
- Lead all CRM channel execution across email, push notifications, SMS and in-app messaging using XtremePush
- Act as platform owner for XtremePush managing governance, automation logic, segmentation, A/B testing and lifecycle journey builds
- Develop and maintain customer segmentation strategy across racing bettors, sports bettors, high-value customers, at-risk players and dormant cohorts
- Build and optimise lifecycle journeys onboarding, first-bet activation, deposit retention, VIP nurturing and win-back reactivation
- Ensure all CRM and promotional activity aligns with responsible gambling regulations and Australian wagering compliance requirements
- Collaborate cross-functionally with the Australian marketing lead, creative agencies and trading/risk teams
- Produce weekly CRM performance reporting open rates, CTR, deposit conversion, betting activity uplift and bonus cost analysis
- Hire, onboard and mentor a CRM analyst and coordinator as the team scales beneath you
EXPERIENCE & QUALIFICATIONS
- 4-7+ years in CRM, lifecycle marketing or retention marketing within a wagering, sportsbook or iGaming environment
- Proven hands-on experience with a major CRM platform (XtremePush, Braze, SFMC, Optimove or equivalent)
- Strong understanding of promotion mechanics how wagering offers are structured, costed and evaluated commercially
- Data-driven mindset with ability to analyse campaign performance and act on insights quickly
- Excellent written English for customer-facing CRM copy and senior stakeholder reporting
- Comfortable working cross-timezone with an Australian-based leadership team AWST overlap required
Work Schedule: 8am to 5pm PH
Work Location: WFH or onsite
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
