About The Job
The primary role is to lead a team of 24 analysts responsible for monitoring business performance, generating actionable insights, and driving improvement initiatives across customer journeys and sales processes. The role combines team leadership, analytical expertise, experiment design (A/B testing), and cross-functional collaboration to enhance overall business results.
What You'll Do
- Lead, coach, and develop a team of performance and insights analysts.
- Set priorities, assign tasks, monitor output quality, and ensure on-time delivery.
- Oversee daily/weekly/monthly monitoring of KPIs against targets and budget.
- Ensure accurate dashboards, scorecards, and reports are delivered to senior management on time.
- Analyze performance data to identify trends, bottlenecks, and gaps across the customer lifecycle.
- Conduct A/B tests and structured pilots to validate hypotheses.
- Lead the end-to-end lifecycle of improvement initiatives: diagnose design pilot measure scale.
- Provide senior management with data-driven proposals to optimize customer journeys, sales funnel efficiency, and operational performance.
- Collaborate on forecasting and budgeting activities, especially for closed-end loan products.
- Maintain effective communication with internal teams to understand reporting and analytical needs.
What You Need To Have
- Minimum five years of working experience, preferably in banks, insurance, or financial industries.
- Proven experience in loan sales performance management and MIS management.
- Must have experience in working and adapting to changing priorities and working in a fast-paced, deadline-driven environment.
- Project & stakeholder management.
What Can Set You Apart
- Knowledge of lending products, industry regulations, and compliance requirements.
- Proficiency in using data analysis tools and software, such as Excel, SQL, or business intelligence platforms.
- Experience in developing and implementing sales strategies and performance improvement initiatives.
Job Perks You'll Enjoy
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 and HMO dependents coverage including same-sex partners
- Access to mental health and wellness partners
- Wellness Leaves and Birthday Leave
- Internal career mobility options
- Local and international learning opportunities
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
