Credit Controller
Location: eClerx Philippines, Alabang, Muntinlupa City
Department: Finance and Accounting Operations (FAO)
Work Set Up: On Site
About the Role
At eClerx, we thrive on operational excellence. As a Credit Controller within our Finance and Accounting Operations team, you will be the backbone of our cash flow management for the Rentokil Initial account. This isn't just about collecting moneyit's about managing relationships, solving complex billing puzzles, and ensuring our financial data is as precise as our service delivery.
You will join a high-performing team split between High-Volume Collections (outbound outreach and ticket resolution) and Complex Issue Resolution (reconciliations and stakeholder management).
Key Responsibilities
1. Collections & Risk Mitigation
- Outbound Outreach: Execute a minimum of 40+ outbound collection activities daily (calls/emails) to meet cash flow and aging targets.
- Portfolio Management: Maintain a clean ledger by identifying marginal accounts early and implementing strategies to minimize debt exposure.
- Delinquency Management: Identify accounts for external debt collection, prepare checklists for legal handovers, and manage documentation for bad debt write-offs.
2. Issue Resolution & Account Maintenance
- Dispute Management: Attend fortnightly dispute/credit meetings with branches to resolve stuck invoices and update Purchase Orders (POs).
- Complex Reconciliations: Deep-dive into difficult accounts, performing detailed reconciliations to ensure credits and payments are allocated correctly.
- Process Mapping: Document account management processes for strategic clients, from order entry to payment setup.
3. Relationship Building & Support
- Client Advocacy: Act as the champion for client credit matters, providing first-contact resolution and educating customers on electronic payment options.
- Internal Collaboration: Work closely with Sales and Operations to ensure contract setups and consolidations are accurate and client-friendly.
- Stakeholder Reporting: Review branch collection status and outstanding debtors weekly with the State Credit Manager.
4. Technical Documentation
- System Integrity: Maintain comprehensive, high-level notes in Credit Next and iCABS, ensuring every interaction is time-stamped and actionable.
- Administrative Accuracy: Process approved credit notes, manage return electronic mail, and handle account restructures/refunds.
Requirements
- Experience: At least 3 years in a Credit/Collections or Accounts Receivable role within a BPO/Shared Services environment.
- Industry Knowledge: 3 years of experience in a similar service-based or facility management industry is highly preferred.
- Technical Savvy: Proficiency in Excel (vlookups, pivot tables for reconciliations) is a must. Prior experience with Credit Next or iCABS is a major plus.
- Communication: Exceptional verbal and written English skills, with the ability to negotiate firmly but professionally.
- Analytical Mindset: Demonstrated ability to problem-solve and investigate billing discrepancies independently.
Why Join eClerx Philippines
- Professional Growth: Work within a specialized Finance and Accounting team that values cross-functional expertise.
- Collaborative Culture: We promote an environment of openness, feedback, and empowerment.
- Global Exposure: Support a world-class client (Rentokil Initial) and master international credit management standards.
