The position of Credit and Collections Specialist will need to ensure that all outstanding debts are collected on time. This will be a critical role in managing credit and collections processes, ensuring timely payment collection and minimizing credit risks. This will also include reaching target sets and KPIs, implementing relevant policies and procedures and creating reports and discussing them with the relevant stakeholders for debt update.
Key accountabilities (main areas of responsibility)
1. Debt Collection
- Telephone chasing of past and future debts on designated accounts
- Ensure follow up calls and collection plan dates are diarized.
- Issuing statements, invoices, and account reconciliation on designated accounts as required.
- Chasing debts by email and phone calls.
2. Debtor Reporting
- Produce aged debtors and onsite report across designated shows as scheduled and as needed basis.
3. Communication
- Liaise with sales and wider finance teams on a regular basis to ensure they are kept informed and involved with debt collection as appropriate.
- Arrange and attend team pre- and post-show meetings 3 months prior to show opening and as required.
- Produce and distribute Show Collection Plan to teams
4. ADHOC Duties
- Liaise with sales and wider finance teams on a regular basis to ensure they are kept informed and involved with debt collection as appropriate.
- Arrange and attend team pre- and post-show meetings 3 months prior to show opening and as required.
- Produce and distribute Show Collection Plan to teams
5. Policy Compliance
- Ensuring credit control policy procedures are adhered.
- Ensure VOT's are supplied where necessary.
6. System Knowledge
- Ensure that IT knowledge is sufficient to carry out the required role
- Is competent at using Excel and Word
- Oracle user preferred.
Qualifications:
- Bachelor's degree
- At least 1 year of experience in Credit & Collections
- Excellent communication skills (written and oral)
- Knowledgeable in MS Excel (AutoSum, VLOOKUP, Pivot)
- Preferably has an experience working in Shared Service company.
- Willing to work on a rotational shift and hybrid work set up.
- Must have keen attention to details.
- Experience in handling international credit control and dealing with different currencies.
- Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.
- Strong time management and organizational skills, with the ability to prioritize task and meet deadlines.
