CPA Senior Manager

Duties and Responsibilities:

Lead, manage, and develop operations teams to achieve client service

level agreements (SLAs), key performance indicators (KPIs), and

business objectives.

Oversee workforce planning, scheduling, and resource allocation to

ensure smooth and efficient operations.

Monitor performance metrics and prepare regular reports for senior

management and clients.

Drive process improvements, standard operating procedures (SOPs),

and best practices to enhance service delivery.

Partner with clients to address business needs, resolve issues, and

ensure consistent alignment with expectations.

Ensure compliance with company policies, client requirements, and

regulatory standards.

Foster a culture of continuous improvement, teamwork, and employee

engagement.

Coach and mentor Supervisors, and frontline staff to improve

performance and career development.

Handle escalations and complex customer issues to ensure timely and

effective resolution.

Collaborate with cross-functional teams (HR, Marketing, Admin) to

support operational requirements and initiatives.

Key Competencies

Operations & Performance Management

Strategic Planning & Execution

Client Relationship Management

People Leadership & Development

Problem Solving & Decision Making

Continuous Improvement Mindset

Other tasks deemed necessary to be done as per assignment by the

Supervisor/Manager.

Qualifications:

• Bachelor's degree in Accountancy or a related field (preferred).
• Must be a Certified Public Accountant
• Minimum of 5 years of experience in Accounting Firm operations, with at least 2 years in a leadership or managerial role.
• Strong understanding of KPI metrics, workforce management, and client expectations.
• Proven ability to lead and motivate teams in a fast-paced environment.
• Excellent communication, leadership, and stakeholder management skills.
• Analytical and problem-solving abilities with a focus on process improvement.
• Flexible and adaptable to shifting priorities and client demands.

Skills & Competencies

• Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks,Xero and other Accounting softwares).
• Strong attention to detail and high level of accuracy.
• Ability to handle confidential information with integrity.
• Excellent organizational and time management skills.
• Good analytical and problem-solving abilities.
• Effective verbal and written communication skills.

Personal Attributes

Team player with a proactive attitude.

Willingness to learn and adapt in a fast-paced environment.

Ability to work independently with minimal supervision.