Country Operation Manager (Contract Logistics)

About the Role

This position reports to the Senior Operations Manager with primary accountability for overseeing and managing the assigned Line of Business (LOB) or Business Unit and its related operations in the assigned Country.

This position has full management responsibility for planning, organizing, staffing, directing, and controlling. This includes managing budget, recruitment, training, performance management and continuous improvement. Responsible for the implementation of strategy and development of the country operational excellence to achieve high customer satisfaction & account relationships,

growth, and development. Ensure consistent, effective, and timely liaison with customers and internal stakeholders to ensure compliance to logistics requirements and meeting and/or exceeding KPI.This role will ensure the running of a compliant and safe operations.

Responsibilities

Customer / External Stakeholder Management

• Draw up proposals and make recommendations, work closely with Senior Manager to develop functional plans that are optimally aligned with the Regional, Divisional and Corporate strategies and goals.
• Collaborate with and engage all stakeholders, to ensure desired results are realized. Ensure the protection of Company and customer assets, including people, and minimizes risks.
• Proactively identifies and analyses business issues, opportunities, risks and constraints.
• Actively participate in implementation or Business Review with Existing or New customers to deliver Operational Excellence assurance and drive business growth/success where needed.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance customer satisfaction. Follow up on post-implementation reviews - to conduct and assess the success of intervention actions taken. This also includes defining, developing and reviewing measurement metrics where required.
• Engage local vendors/suppliers/stakeholders to seek solutions to add value to customers in line with the other country's regional team's and commercial activities.
• Review the Business Continuity Plan (BCP) at least annually and ensure it is evaluated for its effectiveness. Be the first in line of contact for activation of BCPs; oversee and lead the BCPs.
• Follow up and throughout and provide regular updates to Senior Leadership team on progress. Has the responsibility to ensure that the team is aware and fully trained to response immediately once BCP is activated.
• Responsible for ensuring resolution of issues and transition back to normal operations.

Process Management

• Develop and manage processes and metrics to ensure optimal organizational service and financial performance.
• Review and evaluate the existing tools and processes, within area of expertise, for use by the wider business. Source for new tools where applicable and lead the development and implantation of these new tools. Collaborate on improvements to other business processes.
• Ensure organizational commitment and compliance to company processes and procedures, to maximize efficiencies and to protect the Company's assets and reputation.; including all Safety and Overtime related compliances.
• Periodic review of Productivity, Headcount and G&A budgets, competitor benchmarking, and relevant KPIs. Introduce corrective action plans where required for abnormalizes or non-compliance (e.g. OT hours) and monitor its effectiveness.
• Ensure all functional teams activities are completed in strict compliance to Company policies, external regulatory legal requirements. Nurture and maintain a functional culture of openness and respect to ensure compliance issues are discovered, disclosed, and addressed.

People management

• Uphold the highest ethical and professional standards. Embraces APLL Values and drives cross functional collaboration and engagement to deliver superior results to our shareholders while providing exceptional customer experience.
• Ensure that own functional teams have the competencies, capabilities,and tools to consistently deliver on goals and objectives; develops and motivates individuals and teams, to ensure understanding and achievement of those.
• Determines optimum organization structure, roles and responsibilities and performance targets for the function.
• Ensure the effective deployment of Company performance management,succession planning and talent management.
• Prioritize Safety Above All, by cultivating a proactive, safety-focused workingenvironment.
• Empower teams to create the innovative solutions for our customers with the commercial team
• Manage peak/off-peak resource allocation and drive inter-department workflowefficiencies.

Budget and Finance Management

• Prepare annual budget and submit to Senior Manager for review and finalization; ensure the achievement of financial and business objectives and goals across the own functional teams.
• Effectively manage functional budgets and take appropriate actions to control and reduce costs and optimize investments.
• Uphold and enforce the Company's financial standards and policies. Energize and support programs and initiatives that stimulate and enhance revenue opportunities.
• Report monthly budget variances, including headcount variance both G&A and non G&A.

Qualifications

• Experience: A minimum of 3 to 6 years in logistics, warehousing, transportation, distribution, supply chain, or related fields.
• Language Skills: Proficient in English, with the ability to effectively communicate with external parties and prepare detailed reports.
• Industry Knowledge:
• Comprehensive understanding of Contract Logistics and international supply chain operations.
• Strong knowledge of local regulations, regional practices, and cultural differences that impact logistics and supply chain processes.
• Leadership Attributes:
• Data-driven and process-oriented mindset with a focus on continuous improvement.
• Capable of articulating complex supply chain concepts clearly to engage senior stakeholders and navigate ambiguous situations.
• Technology Utilization:
• Proficient in leveraging technology and collaborating with relevant stakeholders to implement effective solutions.
• International Experience:
• Previous international work experience is a plus.
• Problem-Solving Skills:
• Strong analytical and problem-solving abilities to address challenges in the supply chain effectively.

About us:

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.