Corporate Travel Consultant

VIP Desk Sr. Travel Associate

Requirements:

● 3+ years Travel domain (Corporate Travel) and VIP customer service experience with GDS Knowledge(Amadeus etc.,)

● Deliver personalized, empathetic, efficient service for high-value clients

● Serve as the primary point of contact for VIP customer (CEO, CFO, COO etc) via phone, chat & email

Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy

● Ability to work effectively with personal computers and various OBT (online booking tool) with the ability to learn new systems quickly

● Highly motivated and passionate about service and travel Familiarity with North American customer service expectation and

Responsibilities:

● Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed

● Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor

● Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate

● Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements

● Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them