Job Description
Join an amazing team of Corporate Travel Specialists in a fun and flexible work environment. In this role, we combine cutting edge blockchain technology with best-in-class service to deliver an unparalleled customer experience. You will be the first point of contact for Travelers and Travel Arrangers to provide high-touch service and consultation for all aspects of the travel experience
Qualifications:
3+ years Travel domain (Corp. Travel) and VIP customer service experience with GDS Knowledge (Preferred Amadeus)
Deliver personalized, empathetic, efficient service for high-value clients
Serve as the primary point of contact for VIP customer (CEO, CFO, COO etc) via phone, chat & email
In-depth travel industry knowledge, including domestic/international reservations and fare rules.
Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy
Possess demonstrated problem solving, decision making and time management skills
Ability to meet and exceed required performance standards
Demonstrate exceptional teamwork, proactively offering support to peers, sharing best practices, and fostering an atmosphere of inclusion and diversity
Ability to work effectively with personal computers and various OBT (online booking tool) with the ability to learn new systems quickly
Highly motivated and passionate about service and travel
Familiarity with North American customer service expectation and culture
Responsibilities:
Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed:
Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor
Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate
Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements
Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them
Follow company standards regarding utilization of tools, accuracy of work, attendance, and process workflow
Work well under pressure, adapting quickly to change and adversity
Go above and beyond to ensure a memorable experience with every interaction
