Job Profile Summary
Designs, builds, implements and owns people solutions in the area of Talent & Learning including Talent Management, Learning, Talent Acquisition, Organizational Effectiveness and Diversity & Inclusion to enable the organization to attract, develop and retain talent.
The Knowledge Manager is the overall in charge of the Functional Group's Knowledge related activities and initiatives from design, implementation and evaluation; working closely with the COO Academy Lead and business leads. This role will cover Implicit Knowledge requirements: value chain, clients, product lifecycle, regulations, ING network, IT architecture, market trends, service & change management and function specific learning requirements
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Implement knowledge management strategy including mechanisms and activities for capturing, organizing and developing information, knowledge and stories from the Academy, Process Experts, SMEs and employees in gener - alDrive initiatives which will help employees to easily access and use knowled
- geCreate and/or implement effective tools for evaluating, assessing and communicating the impact of knowledge management effor
- tsThrough training, coaching and support, enable the business embed best-practice approaches to information and knowledge management into all areas of their wo
- rkChampion knowledge activities on the ground and ensure participation and involvement from all stakeholde
- rsMaintain and ensure sustainability of Knowledge capture and transfer activities through the knowledge portal, development and administration of assessment tests, formation of communities of practice, social and gamified learning, working closely with CoEs, SMEs and Support Grou
- psInnovate current knowledge tools and assets in line with the business and people agen
- daIdentify ways to showcase the energy and innovation within the group and encourage learning across the membersh
- ipRepresent COO Academy in Management meetings and planning sessio
- nsFacilitate knowledge sharing sessions / learning progra
- msProvide timely reports and updates on Knowledge Management initiativ
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