Essential duties
Responsibilities Include:
Primary
- Manage the novation/assignment of customer contracts.
- Assist with managing contracts register (Master and MDS Agreements, Business Partners and Agents) to assist Sales teams actively manage upcoming expiries (e.g. extend, expire, renegotiate, add to tender pipeline, etc).
- Maintain register of precedents of negotiated terms for future tender and contracts use
- Assist with the preparation of contract summaries of new Master and MDS Agreements outlining Canon's key contractual commitments and distribute to relevant stakeholders to action.
- Assisting with reporting and analysis (WlP, SFDC dashboard).
- Send annual Canon insurance certificate updates to Master and MDS Customers.
- Execute systems and procedures including contract sign-off according to Canon delegation of authority policy.
- Review, negotiate and amend straightforward contract changes.
- Undertake continual improvement for team, CBS and Canon benefit and to improve Customer contract experience.
- Respond to queries from internal stakeholders and external customers
- Escalate customer issues (especially disputes) and more complicated contract interpretation questions to Contracts Manager as required.
- Other administrative duties including filing documents as required
Financial / Commercial
- Provide sufficient information in contract summaries and contracts registers for relevant stakeholders to insert Customer-specific information (e.g. prices, payment terms, interest on overdue accounts etc) into Canon systems
- Assist CBS Contracts team to manage stakeholder inputs and ensure contracts are closed in line with sales priorities using all available tools (e.g. SFDC, forecast & MDS WIP)
- Respond to internal stakeholder and external customers within an appropriate timeframe
Customer
- Provide timely and efficient support to minimise customer wait time
Process
- Provide timely and efficient support to minimise sales lead time to opportunity closure
- Ensure contract registers are up to date and accurate
- Follow approval escalation path with accurate and effective information to Management for timely risk assessment
People
- Be seen as a trusted advisor across the business especially with sales team
- Engage all levels of the organisation
Project
- Participate in projects to support CBS as required
Qualifications
- Tertiary qualification in Law or other relevant field
- Demonstrated experience drafting and negotiating contracts
- Familiarity with commercial contracts
- Strong attention to detail and accuracy
- Excellent verbal and communication skills
- Adaptive and effective prioritisation skills to rapidly changing requirements
- Proven experience in a time critical analytical role (ability to meet strict deadlines).
- Superior comprehension and writing skills
- Ability to work independently and as part of a team.
- Ability to problem solve and troubleshoot with elements of ambiguity
- Good rapport with internal and external customers.
