Position Overview:
As a Contract and Governance Manager you provide contract document management support meticulously documenting all activities related to the contracting process and facilitating the company's established governance processes. This includes coordinating and contributing to the creation of high-quality documents for new and existing clients and supporting proper orchestration between cross functional teams in the development and timely delivery of contract documents and governance processes.
The Contract & Governance Manager supports all contract documentation in partnership with the solutions, sales, and customer success management teams. The role is an individual contributor who performs moderate-level tasks under established policy and precedent in support of contractual and governance activities.
Application of preferred contractual styles, protocols, and generally accepted writing styles including grammar, structure, and format for each document; responsible for all document layout.
Ancillary contract operations activity support includes content harvesting; organizing, and maintaining an up-to-date library of ad hoc contractual content; using tools including Salesforce, Google Workspace, Microsoft Office, Adobe.
The role requires a strong understanding of BPO, CCO, DX services, and processes or willingness to acquire this knowledge. Must be able to self-manage setting and managing content schedules and deadlines.
Key responsibilities:
- Draft and edit contracts as needed based on feedback from cross-functional teams, legal stakeholders, and clients
- Oversee the overall management of contractual documents, ensuring strict document version control and formatting
- Responsible for comprehensive oversight of the contract lifecycle diligently tracking and expediting contributions from internal team to meet client expectations
- Coordinate and facilitate bid governance activities, including the documentation of outcomes and approvals in line with established governance thresholds and rules
- rimary focus is the overall project and document management of contractual documents which include Statements of Work, Change Orders, Amendments, Letters of Intent, and business terms within the Master Services Agreement.
- Work with Legal, Sales/Client Services, Solution Strategy and various subject matter experts within the organization (as needed) to ensure all legal, business and compliance risks have been resolved
- Actively manages all client contracts and changes
- Responsible for editing the proposed contract documents as needed according to the approvals and/or feedback received
- Project manage the timeline to support the negotiation of contracts with the client on behalf of the organization
- Review, edit and draft contractual documents as needed, which includes Statements of Work, Change Orders, Amendments, Letter of Intent and business terms within the Master Services Agreement
- Ensure that the necessary internal approvals from management have been obtained
Core competencies:
- Focusing on customers, knowing my organization, managing self-development, giving support
Functional competencies:
- Highly skilled in Microsoft Word and Google Docs/GSuite
- Experience working in document management
- Advanced writing skills in technical or legal writing
- Facilitation skills and stakeholder management
- Basic knowledge of project management in a global, cross-functional business development environment
- Experience supporting governance process for bid management
- General knowledge of customer experience, trust and safety and/or digital business
Qualifications:
- 3+ years of work experience with document and project management
- Contract management, bid governance or equivalent a plus
- Studies in Communication, Business, or Legal fields are preferred
- Fluency in English is required
- Can work on a night shift (8AM EST)
