Continuous Improvement Lead

A Shared Services company is hiring Continuous Improvement Lead for their office in Ortigas.

As the Continuous Improvement Lead, you will drive finance-led continuous improvement initiatives that enhance service quality, operational efficiency, and compliance. You will monitor KPIs and SLAs, lead activity transition, and embed standardized, high-performing processes. Working closely with Global Process Owners, Finance, Accounting, IT, and other teams, you'll play a key role in strengthening controls, improving service delivery, and supporting scalable global operations.

This role offers the opportunity to:

• Lead continuous improvement initiatives grounded in finance and performance analytics
• Influence global SSC operations and process excellence
• Drive data-driven decisions that improve efficiency, quality, and customer satisfaction
• Partner with senior stakeholders across regions and functions
• Embed sustainable change and a culture of operational excellence

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or related field
• Strong finance background with hands-on experience in continuous improvement
• Proven experience in SSC/GBS or similar operational environments
• Track record in process optimization, KPI/SLA management, and performance reporting
• Experience managing transitions of activities into shared services
• Strong project management, analytical, and stakeholder management skills
• ERP experience (MS Dynamics an advantage); Lean/Six Sigma preferred

What's in it for you

You'll take on a high-impact, regional role where your finance and continuous improvement expertise drives real business results.