Consumer Services Bilingual English and German Speaker (SCH)

1-3 Years

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Early Applicant

Job Description

Timely assurance of consumer service management when processing consumer complaints.

Role Description And Core Responsibilities

Processing all types of consumer complaints (feedback, product suggestions, complaints, criticism) in the ticket software Zendesk (main task)
Processing quality notifications, customer orders and spare parts deliveries in SAP
Ensuring professional handling of consumer enquiries by telephone
Monitoring the content of consumer complaints
Processing customer request mailings

Profile

Professional knowledge and experience:
Business management training and at least 1 year of professional experience in a similar position.
Very good communication skills in English and German (language level C1)
Very good knowledge of MS Office, SAP
Very structured way of working

Skills

Must be proficient in both English and German
Strong focus on results and structured approach to work
Strong customer and consumer focus with a high degree of empathy
Positive, solution-oriented communication both internally and externally
Excellent understanding of family needs and child behaviour
Team player mentality with active, clear communication and the ability to provide professional support to others

Schedule