Onboarding and Governance
Our Mission
Our goal is for everyone to make bolder choices with their finances.
To get there, we&aposre creating an all-in-one ecosystem of financial services for today&aposs generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.
To be part of Team Maya is to be
Bolder for Better.
Description
Overview:
The Consumer Onboarding Specialist shall oversee the end-to-end operations of upgrading individual accounts. He/She shall exhibit analytical skills in assessing the overall process to come up with efficient solutions on identified pain points and challenges. He/She must be able to work on a fast-paced environment while still able to meet SLA and perform proper due diligence. The role requires a graduate of business course and preferably with experience in fintech or financial institution.
What You Will Do
- Responsible for the day-to-day operations such as, but not limited to, applicable customer due diligence on high risk customer applications.
- Responsible for implementing continuous process improvements to maintain optimal efficiency and productivity of the KYC team.
- Accountable in building and managing the team KPIs.
- Able to communicate effectively especially with Senior Leaders to strategize and implement key initiatives.
- Can effectively perform Root Cause Analysis (RCA) and deep dive to identify pain points and come up with the right solutions.
- Ability to multi-task (projects) and delivering these in a timely manner.
- Spearhead process improvements and initiate collaboration with cross-functional teams for product and process automation.
- Active participation in process improvement brainstorming, user acceptance testing, and implementation of new tools and/or process improvement involving Operations Team.
- Responsible for managing existing vendors/third party service providers.
- Should be able to monitor latest updates and trends on KYC policies from local regulators and the general industry.
- Strong compliance mindset (strengthen QA process and improve day to day monitoring of performance).
- Proactive and accurate monitoring of Service Level Agreements (SLAs) and overall team performance
What We Are Looking For
- Graduate of any 4-year business course.
- With experience on customer onboarding in Fintech or any Financial Institution for at least 3 years with supervisory role, preferably with an understanding of KYC regulations and industry best practices.
- With at least 2-3 years of experience on vendor and contracts management.
- Has excellent written, oral communication and presentation skills.
- Able to work efficiently and effectively in a dynamic and fast-paced environment with minimal supervision.
- Proven ability to conduct thorough research and analyze complex information.
- Possesses a keen eye for detail.
- Comfortable working with numbers and able to generate insightful and accurate reports.
- Highly adaptable and flexible, able to work within a group or as an individual contributor.
About Us
Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of todays generation of moneymakers through cutting edge technology.
We lead millions of Filipinos consumers, businesses,communities, and government agencies alike into a version ofthe current digital economy thats more inclusive, transparent,and empowering than ever.
We are powered by the country&aposs only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.
Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/
