Description
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary
Job Summary: The Consultant II works in a team of professionals responsible for developing standardized solutions for customers. This role will facilitate problem research, isolation, diagnosis, resolution and follow-up for customer change events, managing all escalated events appropriately, when necessary.
Essential Responsibilities / Duties
- Execute installation, upgrades, testing, and system configuration as part of completing implementation project
- Perform post-sale initial technical implementation of technology products
- May consult with clients to analyze and verify operational needs, and to understand clients business objectives and goals
- Inform customer and other stakeholders of project progress
- Conduct tasks and assignments as directed. Work under moderate supervision with some latitude for independent judgment
- Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved
Minimum Requirements
- Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience
- Strong analytical, problem solving and troubleshooting skills
- Excellent organizational skills and ability to manage multiple projects concurrently
- Ability to apply, test, and re-configure data rules in order to produce desired results
Preferred Experience
- 3-5 years professional business experience
- A balanced mix of skills: driver and facilitator, tactical leader and doer
- Familiarity with XML a plus
- Experience with text editing and data mapping tools
- In-depth knowledge of mapping tools and functionality
Commitment To Our Employees
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
