Who We Are
Evo Tech Software Solutions Inc.is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients businesses to excel in today's market.
By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.
Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.
With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.
The Opportunity
We are seeking a Consultant II to join the team of our US-based client - a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners.
The ideal candidate for this role is a customer-focused professional with strong communication skills, proven experience supporting or working directly with clients, and the technical aptitude to learn and troubleshoot software or integration workflows. The should bring confidence, professionalism, and a collaborative mindset to a fast-faced, service-driven environment. An EDI background is highly preferred but not required.
Key Responsibilities
- Execute system installations, upgrades, testing, and configurations for implementation projects.
- Perform initial technical implementation of technology products post-sale and track project progress to ensure deadlines are met.
- Consult with clients to understand their operational needs and business objectives, and keep stakeholders informed of project progress.
- Conduct tasks and assignments with moderate supervision, using independent judgment as needed.
Core Experience & Background
- 3-5+ years in a customer-facing role, such as customer service, client support, technical support, account coordination, or similar.
- Demonstrated ability to communicate clearly, handle escalations with professionalism, and build strong rapport with customers.
- Experience managing multiple customer requests simultaneously while maintaining service-quality standards.
- Adjusting communication style based on audience (technical vs non-technical).
- Experience or familiarity with EDI (ANSI X12), EDIFACT, XML and experience with text editing and data mapping tools is a plus.
Technical Aptitude
- Comfortable working with software systems, platforms, or technology tools.
- Ability to troubleshoot logically using limited inputs, follow structured processes, and learn new applications or technical concepts quickly.
- Exposure to system integrations, support, or data-related workflows is a plus.
- Curiosity about how data flows through ERPs, WMSs, and SPS tools.
- Pattern recognition: spotting issues, mapping errors, or configuration gaps fast.
- EDI experience is a strong advantage, but a willingness and ability to learn is more important.
Professionalism & Confidence
- Demonstrates confidence when speaking with customers including challenging or ambiguous situations.
- Strong problem-solving mindset; able to ask the right questions and drive issues to resolution.
- Resilient, composed under pressure, and comfortable owning customer outcomes end-to-end. (Outcome vs. Task driven)
Key Skills & Competencies
Customer-Centric Mindset
- High empathy and patience
- Strong listening and communication skills (both written and verbal)
- Commitment to delivering high-quality service
Technical & Analytical Skills
- Ability to understand technical instructions and workflows
- Basic understanding of connection processes, data mapping, or troubleshooting logic
- Familiarity with B2B processes, SaaS environments, or supply chain systems is beneficial
Collaboration & Teamwork
- Works well in a global, cross-functional team environment
- Open to sharing knowledge, following defined processes, and adapting to improvements
- Keep projects moving using consistent task management and documenting progress.
Attention to Detail
- Accuracy in documentation and task execution
- Ability to maintain data quality, follow customer requirements, and identify potential issues early
Mindset & Work Style
- Curious, proactive learner with a growth mindset
- Comfortable with structured processes but also adaptable when things change
- Ownership-driven, dependable, and shows initiative in problem-solving
- Take responsibility from start to finish, not just for their assigned tasks. Drives outcomes, not just a check in the box.
If you're passionate about delivering exceptional customer experiences and want to be part of an innovative global team, we'd love to hear from you. Apply today and help shape the future of supply chain solutions!
