Role: Configuration Analyst - Entry
Level Summary:
. Ability to perform self-directed work.
. Demonstrates sound judgment when working independently, obtaining solutions, and taking action on improvements.
Key Responsibilities:
. Regularly demonstrates the ability to share best practices to facilitate growth across the team. . The associate can complete daily research and resolution in these areas independently.
. Demonstrates the ability to complete research and resolution across multiple departments, within team standards, with little management level escalations needed.
. Demonstrates extensive knowledge of business standards.
. Demonstrates communication knowledge and possesses appropriate soft skills for ongoing relationship management. Also, possesses the ability to deliver difficult messages and translate technical explanations into client facing messaging.
Education, Experience & Certifications:
. B.S. or B.A. required. Graduate of Information Technology is preferred.
. Proficient in Microsoft Excel, HTML, basic SQL, or report creation experience desired.
. Can communicate well in English
Key Differentiators:
. Can complete responsibilities with minimal oversight.
. Very comfortable completing basic tasks however may seek guidance on more difficult situations.
. Amenable to shifting schedules and working during weekends and/ or holidays (this is a 24/7 team).
