About the role
This is a full-time on-site role for a Concierge / Admin Assistant located in Marikina. The role involves performing front-desk and receptionist duties, managing client reservations, and providing excellent customer service to residents and visitors. Additionally, the individual will assist with facilitating concierge services, maintaining communication with clients and internal teams, and ensuring smooth administrative operations to support overall customer satisfaction.
Responsibilities
- Serve as the Company's ambassador by representing its image as a high-quality service provider to clients, callers, and visitors.
- Answer all incoming telephone calls and inquiries, directing them promptly to the appropriate personnel, department, or extension.
- Take messages when necessary, ensuring they are communicated and followed up promptly and efficiently.
- Greet and receive residents and visitors with prior appointments, recording their details and notifying the relevant staff of their arrival.
- Coordinate the handling of incoming and outgoing documents, parcels, and deliveries.
- Provide support across various office and administrative functions as required.
- Maintain the reception area in a clean, organized, and professional condition, ensuring daily operational objectives are met.
- Accurately complete, track, and report administrative tasks in a timely and thorough manner.
- Collaborate with other departments to ensure the smooth execution of all transactions and arrangements.
- Handle guest issues or complaints efficiently, ensuring client satisfaction at all times.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- 12 years of experience in front desk operations, customer service, or administrative support.
- Experience in providing Concierge Services and managing Reservations
- Strong Communication skills to effectively interact with clients, visitors, and team members
- Proficiency in performing Receptionist Duties and managing front desk responsibilities
- Excellent Customer Service skills with a focus on delivering an exceptional client experience
- Organizational and time management skills to handle multiple tasks efficiently
- Proficiency in using office tools, software, and technology
- Previous experience in hospitality or real estate is a plus
- Ability to adapt quickly and a customer-oriented mindset
Work Schedule:
6 days a week (7:30 AM-5:00 PM)
