Position Title: Compliance Officer
Department: Operations
Reports to: Senior Operations Manager
ROLE SUMMARY:
The Compliance Officeris responsible forensuring that business operations adhere to client contractual requirements, internal policies, and management-driven standards. This role promotes a culture of compliance bymonitoringadherence, conducting audits andtrainings, and addressing non-compliance issues to minimize risk and ensure operational integrity.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Responsible for managing and reporting compliance for a business vertical for requirements arising out of: Client contracts and other management driven requirements through internal policies.
- The compliance officer ensures that all employees adhere to company policies and guidelines.
- Effectively communicates compliance policies and guidelines to management and relevant departments.
- Conduct awareness trainings on Information Security, Emergency procedures and basic compliance andensureeveryone understands their responsibilities.
- Analyzeexisting compliance policies and related documentation. If necessary, they recommendupdates or modifications to keep them current and effective.
- Proactivelyauditprocesses, practices, and relevant documentshelpidentifyany gaps or non-compliance issues.
- When non-compliance incidents occur, the compliance officer investigates, addresses, and rectifies them
- Perform other duties asrequired.
QUALIFCATIONS AND COMPETENCY REQUIREMENTS
a. Education
- Bachelor's degree in business administration, Legal Management, Risk Management, or a related field
b. Experience
- At least 24 years of experience in compliance, risk management, audit, or operations
- Experience handling client-driven or regulatory compliance requirements is an advantage
c. Skills and Competencies
- Strong knowledge of compliance frameworks, internal controls, and audit processes
- Excellent communication and training facilitation skills
- Strong analytical, investigative, and problem-solving abilities
- High levelof integrity, objectivity, and attention to detail
- Ability to work independently and manage multiple compliance requirements
- Strong documentation, reporting, and stakeholder management skills
