Compliance Lead

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Job Description

Take on a leadership role by formulating and executing strategic plans in line with company objectives
Set and ensure the reach of relevant team KPIs to help maintain excellent performance
Guide and assist clients in submitting necessary documents for BIR permit processing
Act as the liaison between clients and BIR, facilitating smooth communication and timely processing
Manage follow-ups with BIR and clients, ensuring swift and accurate processing
Address client inquiries and concerns related to permit processing
Update and maintain trackers for accurate record-keeping
Provide suggestions for process improvements to enhance efficiency
Serve as the main point of contact for clients BIR-related concerns

Minimum Qualifications

Experience in business, communication, compliance, processing, or a related field
Strong interpersonal skills and ability to communicate effectively with clients and stakeholders
Detail-oriented with excellent organizational skills
Problem-solving abilities and a proactive approach to resolving concerns
Comfortable handling calls and corresponding through text, email, and chats
Previous experience in customer service, compliance, or a related role is preferred
Proficient in maintaining accurate records and trackers
Ability to manage multiple tasks and client interactions simultaneously
Enthusiasm for working in a dynamic and fast-paced startup environment
Familiarity with BIR processes and mall accreditation is advantageous