Communications Trainer / Language Trainer

About the Role

Alorica is seeking an experienced Communications Trainer / Language Trainer to join our Cebu site. This role is responsible for delivering communication and language training to support agent performance and customer experience in a BPO environment.

The ideal candidate has a strong background in BPO operations and proven experience coaching communication skills in a professional setting.

Key Responsibilities

• Facilitate communication and language training programs for BPO employees
• Coach agents on pronunciation, grammar, clarity, and customer interaction
• Develop and deliver training materials, activities, and assessments
• Provide individual and group coaching based on performance needs
• Partner with Operations, Quality, and Training teams to support business goals

Requirements

• Experience as a Communications Trainer, Language Trainer, or similar role
• Previous experience in a BPO / call center environment
• Excellent spoken and written English skills
• Strong facilitation, coaching, and presentation abilities
• Willing to work on-site in Cebu
• Open to day and night shift schedules

Work Location

Cebu (On-site)