Communication Specialist

Responsibilities:

• Support change management efforts (e.g.for the telephony project), including stakeholder engagement, impact assessments, and readiness planning to ensure a smooth transition for operational teams. 
• Assist in implementing communication strategies that clearly articulate project goals, timelines, and user impacts, using a variety of formats such as email campaigns, team meetings, and digital content. 
• Assist in training program rollout: work with identified subject matter experts/trainers and vendor team to include train-the trainer sessions and help facilitate adaptation and promotion of existing resources. 
• Provide rollout logistics support, including scheduling, resource planning, and issue tracking, to ensure timely deployment and minimal disruption to daily operations. 
• Help develop promotional content, presentation decks, data visualization working directly with the Data Analytics team, Global Change Management and M&A Integrations team
• Where applicable, run preliminary data trends, metrics, project performance

Qualifications:

Bachelor's Degree holder

Preferred Background

• 1–3 years of experience in communications, training, HR, change or project support role.
• Exposure to change management frameworks like ADKAR is a plus, but not required.

Communication Skills

• Strong writing and editing skills for crafting clear, engaging messages across email, intranet, newsletters, and presentations. Familiar with SharePoint and email distribution tools such as EmailOpen
• Ability to tailor messaging for different audiences (e.g., frontline staff vs. leadership) and create graphically appealing messaging.

Training Experience

• Familiarity with scheduling, organizing, and tracking training sessions (virtual or in-person), LMS experience a plus
• Training development and content creation experience preferred using tools such as Synthesia, Adobe Captivate, Articulate, etc.
• Experience working with platforms and tools like Microsoft Teams and MS Forms

Project Coordination

• Ability to manage timelines, track deliverables, and follow up with stakeholders.
• Comfortable using project management tools (e.g., Monday.com, Smartsheet, MS Lists, or MS Project).

Stakeholder Engagement

• Demonstrated ability to build rapport and generate excitement around initiatives.
• Experience supporting events, roadshows, or campaigns that promote change.

Data Analysis

• Able to identify and measure metrics around the change initiative and can effectively document reports and create/update dashboards
• Effectively create surveys using Survey Monkey, MS Forms and parse data

Technical Skills

• Microsoft Office Suite (especially PowerPoint, Word, Excel)
• Basic design or layout skills (e.g., Canva, or basic SharePoint editing)
• Email campaign tools (e.g., Outlook templates, Mailchimp, or internal comms platforms, EmailOpen)

Soft Skills & Traits

• Proactive and curious – eager to learn and grow in the change management space.
• Detail-oriented – especially when coordinating logistics and communications.
• Team player – works well under guidance and collaborates effectively.
• Empathetic and enthusiastic – can help build momentum and support for change.