Help our team speak with confidence! We're hiring a Communications Trainer with expertise in voice and accent training.
Position: Communications Trainer
Location: Bridgetowne, Quezon City / Eastwood, Quezon City
Set-up: 100% Work onsite
Qualifications:
- Amenable to Work onsite at our Bridgetowne/Eastwood Site
- At least 5 years of Training experience; 2-3 years as a Communications Coach/Trainer.
- Experience with training tools and methods to assess and improve communication skills.
- Excellent interpersonal and communication skills, with the ability to provide constructive feedback.
Job Description:
- Conduct voice and accent training sessions to improve agents spoken English, pronunciation, tone, and clarity.
- Provide regular one-on-one and group coaching to ensure agents can effectively communicate with international clients.
- Monitor and evaluate live or recorded calls, providing constructive feedback to agents.
- Conduct role-playing and mock calls to simulate real customer interactions for practice.
- Identify areas for improvement and customize training programs to meet individual and team needs.
- Collaborate with other training teams to ensure consistency and alignment with overall company training goals.
- Conduct TNA for BAU Refreshers
- Maintain records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
