Communication Skills Trainer Analyst (BPO)

Accenture in the Philippines is currently looking for talented individuals for our Training Analyst role.

About the Role: As a Training Analyst, you will perform the following (but not limited to) duties and responsibilities:

Deliver high-quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders. Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.

Training Needs Analysis

Work with the operations, training, and quality teams to identify performance gaps related to skill gaps that include domain skills, communication skills etc

Analyze performance gaps and provide recommendations to meet target metrics

Training Design and Development

Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design

Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps

Training Delivery

Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff

Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods

Mastery of course content and related courseware, certification as appropriate

Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.

Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff

Provide floor support and communication coaching to all employees including leadership and support

Deliver high-quality training to audiences using a variety of media types. Provide course and learner feedback to key stakeholders. Maintain the highest level of expertise in the area of specialty and interact with subject matter experts in new course development.

About You: The ideal candidate will have the following skills and experience:

• Open to both college graduates and undergraduates with relevant work experience in Training
• At least 2 years experience in the field of learning/training/comms coaching
• Training experience from any account
• Amenable to work onsite

If you are interested in joining our diverse community, please apply directly to this job advertisement. After applying, you will either be directed to another link to create and complete your Workday profile or receive an email from our recruiters with instructions on how to do so. Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.

Please indicate Job Boards & LinkedIn in How Did You Hear About Us section in your Workday application so that we can easily track your application.

What's in it for you Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities

*Terms and conditions apply