Commercial Operations Manager

Overall Commercial Execution: Ensure all commercial activities run smoothly day to day across channels, with clear coordination, issue resolution, and consistent execution.

Live Commerce Operations: Oversee live commerce planning and execution, including scheduling, staffing, product availability, and issue resolution to ensure smooth live sessions and strong performance.

B2B Channel Management: Manage B2B sales operations, including order processing, coordination with Operations, pricing execution, and customer fulfillment to ensure reliable and professional service.

E-Commerce Channel Operations: Oversee day-to-day operations of e-commerce platforms to ensure listings, pricing, promotions, and orders are accurate, active, and executed properly.

Customer Service Operations: Ensure customer service teams meet response time and resolution SLAs, handle issues professionally, and support a positive customer experience across all channels.

Qualifications:

5–10 years experience in commercial operations, sales operations, e-commerce, or retail operations

Proven experience managing multiple sales channels (e-commerce, live commerce, B2B, or retail)

Strong hands-on experience in day-to-day commercial execution and issue resolution

Demonstrated ability to coordinate cross-functionally with Marketing, Operations, Logistics, and Customer Service

Experience supporting campaigns, promotions, and peak sales periods

Solid working knowledge of order processing, pricing execution, and inventory coordination

Comfortable managing KPIs, SLAs, and operational reporting

Experience using e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop, Shopify)

Working knowledge of ERP or OMS systems

60-80k Budget