Company Overview: A fast-growing Philippine e-commerce company that builds and scales lifestyle brands offering a range of consumer products from apparel and accessories to home and everyday essentials designed to improve everyday living and deliver quality, accessible products to Filipino households.
Schedule: Monday-Friday, 8:00 am 5:00 pm
Location: Quezon City
Salary Range: 60,000 to 80,000
Position: Commercial Operations Manager
Job Description:
- Overall Commercial Execution: Ensure all commercial activities run smoothly day to day across channels, with clear coordination, issue resolution, and consistent execution.
- Live Commerce Operations: Oversee live commerce planning and execution, including scheduling, staffing, product availability, and issue resolution to ensure smooth live sessions and strong performance.
- B2B Channel Management: Manage B2B sales operations, including order processing, coordination with Operations, pricing execution, and customer fulfillment to ensure reliable and professional service.
- E-Commerce Channel Operations: Oversee day-to-day operations of e commerce platforms to ensure listings, pricing, promotions, and orders are accurate, active, and executed properly.
- Customer Service Operations: Ensure customer service teams meet response time and resolution SLAs, handle issues professionally, and support a positive customer experience across all channels.
Qualifications:
- 510 years experience in commercial operations, sales operations, ecommerce, or retail operations
- Proven experience managing multiple sales channels (e-commerce, live commerce, B2B, or retail)
- Strong hands-on experience in day-to-day commercial execution and issue resolution
- Demonstrated ability to coordinate cross-functionally with Marketing, Operations, Logistics, and Customer Service
- Experience supporting campaigns, promotions, and peak sales periods
- Solid working knowledge of order processing, pricing execution, and inventory coordination
- Comfortable managing KPIs, SLAs, and operational reporting
- Experience using e-commerce platforms (e.g., Shopee, Lazada, TikTok Shop, Shopify)
- Working knowledge of ERP or OMS systems
- Proficient in Excel or Google Sheets
