Overview:
The Command Center Team is the central point of contact for all support, troubleshooting & incident management. They are considered the first responders and ensure issues & escalations are attended to promptly.
The Command Center team will liaise with the engineering & application departments to resolve problems or inquiries, both internal and external customers. It will comprise multiple team shifts to handle the 24/7, including holidays and weekends operations
Responsibilities:
- Keep track of the customer queries and resolve the issues as early as possible.
- Ensure that all alerts, escalations, and issues are attended to, resolved, and documented timely.
- Update and monitor the regular daily business readiness tracking
- Regular reporting of the day-to-day issues encountered by internal and external stakeholders
- Regularly reviewing existing systems and making recommendations for improvements
- Work with a team of technical support engineers and specialists.
- You will be working on a 24/7 shift (including holidays and weekends).
- Team's best practices and methodologies
- Reports directly to the Command Center Engineering Manager of the Platform Department
Required skills/experience:
- At least 7 years experience in technical support
- Has experience in Windows/Linux Servers
- Has experience in Cybersecurity
- Graduate of any 4 or 5-year computer related course
- Can start asap
