Collector/ C.I

Fresher

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Early Applicant

Job Description

Key Responsibilities

Contact customers with past-due accounts via calls, emails, and written notices.
Verify account information and outstanding balances in the system.
Remind customers of due dates and provide account statements as needed.
Negotiate and arrange payment plans, settlements, or restructuring options.
Record all communications and outcomes accurately in the CRM or collection system.
Monitor and follow up on promised payments to ensure compliance.
Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
Educate customers on billing processes, penalties, and available payment channels.
Meet assigned collection targets, KPIs, and quality standards.
Maintain professionalism while handling difficult or irate customers.