Company: Union Bank of the Philippines
Position: Collections Support Officer
Office Location: UB Square - 9F Quezon (Head Office-Non HQ)
Job Summary: The Collections Support Officer Support Officer requires a good knowledge of the range of processes, procedures and systems to be used to carrying out tasks such as regulatory reports (i. e. DOSRI, BSP, BAP, CCAP), handling of financial adjustments/reversals, updating customer's information in the systems to name a few and the basic understanding of the financial and customer impact through the quality of the tasks/services provided. Client Support Unit officer is also expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Good understanding of how the team interacts with others in accomplishing the common goal, escalate deficiencies and coordinate and maintain data quality and process enhancements.
Duties And Responsibilities
- Prepare regular reports to list/delist written-off cards and update status thereof, for submission to the BAP Credit Bureau, reports list of accounts that reached 60 to 90 DPD and update status thereof, for submission to CCAP. Prepare monthly reports on accounts written-off, accounts endorsed to collection agencies and recoveries on written-off accounts for submission to the Bangko Sentral ng Pilipinas (BSP)
- Monitor Employees Credit Cards (DOSRI and Past Due Staff Card) and Handle Exit clearance for Resigning Employees
- Process booking and system maintenance for customers enrolled to Risk Mitigation program (Rewrite, Forbearance, MYP, Settlement)
- Review and process reversals of fees and interest for accounts (cards and loans) qualified for minimal balance cleanup
- Review and approve customer's requests for refund via MC Issuance, payment transfer and Credit to CASA
- Coordinate with Reconciliation team for floating payment validation and reimbursement, unposted PDC and cash payment for Personal loan and Ready Credit
- Review and provide credit decisions and/or recommendations for customer requests such as reinstatement, renewal, invalid W19 cases and new applications of accounts with delinquency histories
- Review customer's complaints coursed through Customer Service and Customer Experience until resolution
- Monitor, review and process delinquent accounts with creditshield for eligibility to claim against death or disability benefits
- Review, approve and maintain customer's requests (Statement of account, Certificate of Full Settlement, Demographic update, Reinstatement)
- Review and endorse request for Auto Debit adjustment for salary loans to Ops
- Review, upload and trigger SMS for Collections in Sybase Application
- Processing of payments, invoices and accruals on a timely manner.
Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn
