Collections Specialist

Key Responsibilities

• Manage accounts receivable, ensuring accurate payment processing and resolution of discrepancies.
• Respond to customer inquiries and resolve disputes over invoices and payments.
• Analyze customer creditworthiness and implement payment plans for financially distressed customers.
• Collaborate with internal teams to maintain compliance and integrity of credit data.

Qualifications:

• At least 1 year of experience in collections within BPO
• Strong verbal and written communication skills
• Ability to negotiate and handle difficult conversations professionally
• Basic computer skills and experience using CRM systems
• Willingness to work onsite