About the Role

We are looking for a customer-facing Accounts Receivable / Credit Collections Specialist who will take ownership of customer accounts, monitor payment statuses, and follow up on outstanding balances.

This role goes beyond simply sending collection reminders. You will communicate directly with customers through phone and email, research past-due and aged accounts, investigate payment discrepancies, confirm payment commitments, and coordinate with internal teams to resolve account issues.

The ideal candidate is confident having professional collection conversations, detail-oriented when researching account histories, and persistent with follow-ups while maintaining positive customer relationships.

You will manage multiple customer accounts simultaneously, document collection activities accurately, and escalate unresolved or high-risk accounts when necessary.

Responsibilities

Monitor customer accounts, payment statuses, and outstanding balances.
Contact customers by phone and email regarding past-due and outstanding invoices.
Conduct professional outbound collection calls and payment follow-ups.
Follow up on short payments, past-due invoices, aged receivables, and unresolved payment discrepancies.
Research customer account histories to determine the reason for outstanding balances.
Communicate with customers regarding payments made, pending payments, payment issues, and account discrepancies.
Confirm customer payment commitments and conduct timely follow-ups.
Investigate account activity and supporting information to resolve payment concerns.
Coordinate with internal teams when additional information or action is required.
Maintain accurate records of customer communications, collection activities, payment commitments, and account updates.
Manage multiple customer accounts and ensure required follow-ups are completed on schedule.
Escalate unresolved, disputed, or high-risk accounts to appropriate team members.
Provide professional and timely customer service throughout the collections process.
Assist with other Accounts Receivable and Credit Collections activities as assigned.

Qualifications

Previous experience in Accounts Receivable, Credit Collections, Billing, or a similar finance-related role.
Experience handling customer-facing collection activities.
Comfortable making outbound calls to customers regarding past-due payments and outstanding invoices.
Strong written and verbal English communication skills.
Strong attention to detail when reviewing account information and payment histories.
Experience researching discrepancies and investigating aged or past-due accounts.
Ability to manage multiple customer accounts, payment commitments, and follow-ups simultaneously.
Strong problem-solving and analytical skills.
Professional and confident when handling sensitive payment and collection conversations.
Proficiency in Microsoft Office, particularly Outlook and Excel.
Experience using Microsoft Teams.
Familiarity with HubSpot or similar CRM platforms.
Experience with CTECC or similar accounting/ERP systems is preferred.
Strong organizational and time-management skills.
Able to work independently while maintaining consistent communication with internal teams and customers.

Customer-Facing Requirement

This position involves regular direct communication with customers. Candidates must be comfortable making collection calls, asking customers about outstanding payments, discussing payment statuses and discrepancies, confirming payment commitments, and consistently following up while maintaining a professional and customer-friendly approach.

Schedule

This role requires availability to work the designated business hours needed to support U.S.-based clients and customers. Candidates must be comfortable working a night shift aligned with U.S. business hours and maintaining consistent availability during the required schedule.

Benefits:

Company Christmas gift
Company events
Free parking
Health insurance
On-site parking
Pay raise
Promotion to permanent employee

Ability to commute/relocate:

Clark Freeport Zone, Pampanga: Reliably commute or planning to relocate before starting work (Required)

Location:

Clark Freeport Zone, Pampanga (Required)

Work Location: In person

Accounts Receivable & Collections Specialist