Collections & Accounts Receivable Specialist
- 100% remote
- Great work environment!
- Competitive salary!
About the Company
Our client is a nationally recognized leader in environmental and restoration services, specializing in property damage restoration with a commitment to helping property owners recover quickly and efficiently. They serve residential and commercial clients across the United States.
Our team is growing and we are looking for dedicated professionals to support our mission of delivering exceptional service.
Role Overview
We are seeking a highly motivated and detail-oriented Collections & Accounts Receivable Specialist to join our team remotely from the Philippines. This role is critical to maintaining healthy cash flow by managing outstanding accounts, following up on insurance claims, and ensuring timely collections. The ideal candidate is a self-starter who thrives in a fast-paced environment, takes ownership of their work, and is very detail-oriented.
Key Responsibilities
- Manage the full collections cycle including outbound calls, emails, and follow-ups to recover outstanding balances from clients and insurance carriers.
- Track, process, and follow up on property insurance claims, ensuring timely resolution and payment.
- Maintain and update the CRM system daily with accurate notes, payment statuses, claim updates, and communication logs.
- Coordinate with internal teams to resolve billing disputes, obtain supporting documentation, and expedite claim approvals.
- Generate accounts receivable aging reports and provide regular status updates to management.
- Identify delinquent accounts and implement appropriate escalation procedures.
- Maintain organized records of all collection activities and correspondence.
- Ensure compliance with company policies and best practices related to accounts receivable and collections.
Required Qualifications
- Minimum 2 years of experience in collections, accounts receivable, or a related financial/accounting operations role.
- Experience working with insurance claims, specifically property insurance claims, is highly preferred.
- Proficiency with CRM platforms.
- Excellent verbal and written English communication skills.
- Strong attention to detail with the ability to manage multiple accounts simultaneously.
- Self-motivated with a proven ability to meet deadlines and hit targets with minimal supervision.
- Reliable high-speed internet connection and a dedicated, quiet home office setup.
Preferred Qualifications
- Experience supporting US-based companies, particularly in the property restoration, remediation, or home services industry.
- Familiarity with insurance claim lifecycles and carrier communication processes.
- Experience working full-time US Eastern Time Zone hours.
What We Offer
- Competitive monthly compensation based on experience and skill level.
- Monthly performance based bonus
- Full-time, stable position with a growing US-based company.
- Opportunity to make a real impact on the business and grow within the organization.
- Supportive management with clear communication and expectations.
- A collaborative team environment that values accountability and results.
Work Requirements
- This is a full-time, dedicated position. The selected candidate must work exclusively for the company during business hours and may not hold concurrent employment.
- Time and computer tracking software will be installed from day one as part of standard company policy.
- Work hours align with US Eastern Time Zone (EST/EDT) business hours.
