Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.
Job Summary
The Collections Specialist is responsible for managing B2B collections while maintaining strong client relationships to ensure timely payments and accurate account reconciliation. The role focuses on proactive communication with business clients, resolving billing issues, and supporting Accounts Receivable operations to improve cash flow and customer satisfaction.
Key Responsibilities
- Manage the end-to-end collections process for assigned B2B accounts, ensuring timely follow-up on overdue invoices and payment commitments.
- Build and maintain professional relationships with clients to resolve billing issues and payment disputes.
- Coordinate with internal teams (Finance, Sales, and Operations) to address account discrepancies and client concerns.
- Monitor aging reports, track payment performance, and provide regular collection status updates.
- Negotiate and implement payment arrangements in accordance with company policies and client terms.
- Support process improvements that enhance collection efficiency and customer satisfaction.
- Maintain detailed and accurate records of collection activities, communications, and resolutions.
Screening Criteria
- Bachelor's degree in Business Administration, Finance, or a related field.
- Minimum of two (2) to four (4) years of experience in collections and client relations.
- Experience using Microsoft Excel and ERP or AR systems (e.g., NetSuite, SAP, or similar).
- Must have a stable employment history.
Required Qualifications
- Proven experience in B2B collections with strong negotiation and client communication skills.
- Demonstrates professionalism and persistence in handling difficult client situations.
- Strong attention to detail with the ability to meet collection targets and deadlines.
- Clear and coherent written and verbal communication skills in English.
Desired Qualifications
- Accounting background is preferred.
- Construction industry exposure is a plus.
- Prior experience in Accounts Receivable, Credit Control, or shared services/BPO environments is a plus.
- Experience handling U.S. or international client portfolios is an advantage.
Work Schedule
10:00 PM 7:00 AM PHT, Monday to Friday
Location
2nd and 3rd Floors of the HAI Global Building, Pryce Business Park,
J.P. Laurel Ave., Bajada, Davao City
