We are seeking a detail-oriented and customer-focused Collections Specialist to support the effective management of outstanding receivables while maintaining strong client relationships. This role is responsible for resolving past due and disputed accounts, ensuring timely collections, and collaborating with both internal teams and external partners.
The ideal candidate will have strong analytical and communication skills, with the ability to reconcile accounts, investigate discrepancies, and drive resolution in a professional and efficient manner. You will play a key role in supporting cash flow, improving collections performance, and ensuring accurate account management.
Work Setup: 3x Onsite per week - BGC/Makati; Night Shift; Full-time role
Responsibilities:
- Provide timely resolution of past due and disputed items with customers to ensure continued relationship
- Collaborate with customers, collections and billing operations to resolve various issues
- Reconcile customer accounts
- Manage 3rd party agency assignments, performance tracking and detailed reporting
- Maintain a detailed record of interactions with customers including follow up and next steps
- Prepare file for write off recommendations
- Other projects as assigned
- Partner with internal teams and develop collaborative relationships
Qualifications:
- 2+ years of B2B collection and 3rd party collection agency experience
- Sense of urgency in delivering and prioritizing tasks
- Ability to identify root causes, offer possible solutions and/or next course of action
- Oracle, JIRA, Looker, Snowflake with Tesorio +
- Advanced MS Office
- Commitment to outstanding customer service with external and internal stakeholders
- Excellent organizational abilities with attention to detail
- Effectively and accurately execute to a deadline
- Experience working in fast-paced, high volume, high growth environments
