About Shore 360:
Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.
About the Role:
We are seeking a
Debt Collections Specialist to join our Accounts Receivable (AR) Team. The successful candidate will manage aged accounts, resolve disputes, and allocate collections in our financial systems. The key focus of this role is to ensure timely collection of outstanding debts from customers whilst also maintaining strong relationships with customers. You will also act as a backup for other AR team members when required.
The ideal candidate will be results-driven, proactive, and have experience working in a remote, cross-border team environment.
Key Responsibilities:
- Collections Support: Proactively contact customers to follow up on overdue invoices and ensure timely payment of outstanding debts.
- Aged Accounts Monitoring: Regularly review and update aged accounts receivable reports. Identify overdue invoices and prioritize collections efforts accordingly.
- Dispute and Query Resolution: Act as the first point of contact for customers raising billing concerns or payment disputes. Collaborate with other Accounts Receivable team members to resolve complex issues efficiently.
- Payment Processing & Application: Ensure accurate and timely application of customer payments to their respective accounts. Provide support in reconciling accounts as needed.
- Backup for AR Team: Act as backup for other AR team members during periods of absence or increased workload. This may include assisting with tasks such as invoicing, reconciliation, or responding to customer queries.
- Reporting & Documentation: Generate aging reports and maintain accurate records of collection activities. Provide regular updates to Team members and supervisors, including summaries of collections progress and outstanding issues.
- Escalation Handling: Identify accounts that require escalation or additional intervention. Collaborate with the Australian team to prepare accounts for legal action or third-party collection if needed.
- Process Improvement: Continuously look for ways to improve the efficiency and effectiveness of collections processes. Develop and document a Debt Collection Escalation Process.
Required Qualifications:
- Education: High school diploma or equivalent; an Associates or Bachelors degree in Finance, Accounting, or a related field is preferred.
- Experience: Minimum of 2 years experience in debt collections or accounts receivable.
Skills:
- Strong verbal and written communication skills in English.
- Good negotiation skills and the ability to handle customer disputes professionally.
- Detail-oriented with excellent organizational skills.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Familiarity with accounting software.
ShoreXtraPerks
- HMO Upon Hire
- 15 paid leaves yearly upon regularization
- Attendance Bonus Get a chance to earn every 5,000 every pay run for consistent, perfect attendance.
- Fixed Weekends Off Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
- Unlimited Barista Coffee all shift long
- Free Parking & Shuttle
- Premium Game Lounge Relax and recharge in our dedicated on-site recreational zone
- Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
- Engaging Monthly Events Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
- Referral Incentives Get rewarded for bringing top talent to the team via our referral program.
- Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays
Work Set-Up:
- On-site- Clark, Pampanga
- Monday to Friday, 6:00 AM - 3:00 PM
- Full-time
