Job Description
Are you an expert in persuasion and negotiation We're looking for a motivated, strategic, goal-focused, and highly communicative Collections Specialist to join our onsite team. In this role, your main objective will be to recover payments from overdue accounts with understanding and empathy, maintaining positive relationships with clients and customers.
This role also includes performance-based incentives tied to collections and achieving targets, giving you the opportunity to be rewarded for your success.
Job Highlights:
- Get certified by the American Collectors Association (ACA)
- Career growth opportunities
- Includes performance-based incentives
Key Responsibilities:
- Contact customers via phone to secure payments for outstanding debt obligation, to determine the reason(s) for it, and to obtain a commitment to pay, negotiate payment in full or payment arrangements
- Research and reconcile assigned accounts ensuring recorded and detailed documentation of collection efforts with resolution of client discrepancies
- Provide account receivable, customer service, and collections efforts
- Conduct skip tracing if needed
Job Qualifications:
- Two or more (2+) years Collections experience
- In-depth understanding of billing and collection processes
- Strong negotiation skills using an assertive but tactful approach
- Ability to work independently in a fast paced environment and meet quality and productivity goals
- Ability to investigate complex situations and offer solutions for resolutions
- Strong Verbal & Written Communication Skills
- Experience with auto-dialer is an advantage
- Willing to work onsite in our Alabang, Muntinlupa City office
If you're the right one, you can expect
- Opportunity to create or be part of something remarkable
- A competitive salary package based on your work experience and skills
- Company-sponsored Health Maintenance coverage on Day 1
- Quarterly Performance Bonus
- Perfect Attendance Bonus
- 10 accrued Sick Leave credits in a year unused ones are commutable to cash
- 10 Vacation Leave credits in a year, among others
- Career growth and learning opportunities
- Opportunity to collaborate with the other teams and business units in the company, even with our global business leaders; and
- Have a hand at doing charitable work by simply doing your job really well
Job types: Full-time, Permanent
Salary range: Php 30,000 - Php45,000 monthly package
Shift schedule: Monday-Friday, Night shift following EST
Work set-up: Onsite in Alabang, Muntinlupa
