Work location: Taguig City/Greenhills
Work set Up: Onsite
Work schedule: Graveyard shift and shifting schedule
Availability to join: Immediately
Role, Purpose, Scope:
- Responsible for responding to customer inquiries and complaints regarding records, billings, contract renewals, and supply returns.
- Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.
Major Responsibilities:
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Gathers information, research/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
- Informs customers about services available and assesses customer needs
Qualifications:
- Must have 2 years Collections Experience
- Fluent in English, both written & verbal
- Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Excellent communication skills, both verbal and written
- Excellent interpersonal
- A demonstrated commitment to high professional ethical standards and a diverse workplace
- Excels at operating in a fast pace, community environment
- Ability to look at situations from several points of view
- Persuasive with details and facts
- High comfort level working in a diverse environment
