Collections Specialist

Responsibilities

• Monitor accounts receivable and track outstanding client balances.
• Contact clients through calls, emails, and messages to follow up on due and overdue payments.
• Coordinate with the Sales and Finance teams regarding client status and payment terms.
• Record and update payment collections in the accounting system or tracker.
• Prepare collection reports and aging summaries as needed.
• Resolve billing issues or client concerns in coordination with the concerned departments.
• Ensure accurate documentation of collection activities and client communications.
• Maintain a courteous and professional relationship with clients during the collection process.
• Assist in the preparation of collection letters, statements of account (SOA), and other billing documents.
• Escalate long-overdue accounts to the Finance Officer or management for further action.

Qualifications

• Graduate of any business-related course (Accounting, Finance, Business Admin, etc.)
• Experience in collections, accounts receivable, or related field is an advantage
• Strong communication and negotiation skills
• Organized, detail-oriented, and able to manage time effectively
• Proficient in MS Excel, Google Sheets, and basic accounting software
• Trustworthy, responsible, and has a sense of urgency