Your Role
The Collection Officer (Skips) is responsible for overseeing and managing the daily operations of the Skips team, ensuring efficient monitoring and performance of field collectors handling past-due accounts (Credit Cards, Personal Loans, and Salary Loans). The role involves supervising collection activities, ensuring accurate and timely reporting, implementing action plans, and maintaining compliance with bank policies and BSP regulations.
How You'll Contribute
- Supervise, monitor, and guide field collectors daily activities and performance
- Ensure timely submission and accuracy of reports and collection data in systems (Cardlink, SIBS) and Excel files
- Oversee collection strategies, productivity, and adherence to policies and regulatory standards
- Prepare and consolidate daily, weekly, and monthly performance and account reports.
- Coordinate with other units to resolve account issues and achieve monthly/yearly targets
- Maintain proper workload distribution, monitor account statuses, and ensure collection projections are up to date.
- Handle ad hoc projects and perform duties related to Critical Business Functions (CBF)
What We're Looking For
- Bachelor's degree with at least 3 years of experience in credit and collections or administration.
- Experience managing in-house collectors and/or collection agencies preferred.
- Strong leadership, communication, and negotiation skills.
- proactive, organized, resourceful, versatile, and with a strong sense of urgency.
