Performs collections actions, through inbound & outbound calls and other channels, on cardholders with overlimit, past due and delinquent cards in order to minimize losses of the Bank.
Handles and manages High Risks, VIP and/or Branch endorsed clients of the Cards/ Personal Loans past due portfolio.
Assists the Unit Head in performing tasks which include but not limited to overseeing the team in the latter's absence, training newly-hired/ junior collections associates and rallying the team in the achievement of their team targets.
Achieves the set productivity targets (at least 10% higher than collections associate targets) to ensure that the budgeted flowrates/ outflows are met.
Ensures effective and efficient execution of collection strategies that are in compliance with Bank/ regulatory policies, rules and regulations.
Proactively suggests improvements to collections strategies to unit heads, based on productivity statistics and actual experience on the floor.
Performs other business-related functions, as assigned by the Division Head, Department Head or Unit Head.
JOB QUALIFICATION:
Education: Graduate of any Business-related course
Experience: At least five (5) years collections experience.
Business Understanding: Knows how to use different collections actions on past due and delinquent cardholders
